All Orders are provided on a Custom Basis. Each award is designed, assembled, and personalized with engraving and/or silk screening, and once built it is non-returnable as it cannot be sold to other customers due to the custom nature of the item in question.
If there is an error on engraving, silk screening, or other personalization method utilized, that is due to an error on our part, you may request a return merchandise authorization to return the item within 15 days after the date your order was shipped or delivered and we will make any corrections at our expense with the same item or similar items, depending on availability.
There is No Refund even if the engraving is due to an error on our part. We will correct any errors or re-engrave with the correction on a new item of similarity. Any spelling errors on the customer’s part are the responsibility of the customer. – We can only engrave what we are asked to engrave and as a general policy, we do not proof or spell check any text submitted by a customer, as there are valid reasons to misspell certain words.
All orders will be submitted to the customer as a proof via a PDF or other image format through e-mail. The customer must sign off on the proof before any engraving or personalization will be performed. Please ensure you return the proofs to our company as quickly as possible as to not delay the shipping of your personalized order.
If a return is authorized, you will be issued a return merchandise authorization (RMA). The RMA number must appear on the outside of the package being shipped back. Shipments received without an RMA will not be accepted by our shipping department and will be returned unopened to the sender.
Any returns accepted by our company that do not follow the above procedure are subject to a 25% restocking fee. Any shipping charges assessed are also non-refundable. The restocking fee and shipping charges will be deducted from the credit issued back to the customer on the desired payment method before the credit is issued. The amount of the credit will be the original purchase price minus the restocking fee and any applicable shipping charges.
Deposits and Payment on Orders
All orders must be paid in full before we begin filling the order. If you have chosen to pay for your order with a personal check, we will begin processing your order after we receive the full payment. Alternative payment methods available for immediate processing of your order include Visa, MasterCard, American Express, and Discover Card Payments. An order is not accepted unless you receive an order acknowledgment from us through e-mail or fax.
Returned Checks/Disputed Credit Card Transactions
There is a $35.00 returned check service charge, and/or allowable collection and payment fees as allowed by civil code. We will not accept a personal check or credit card payment to replace a check that has been returned. If a check is returned, the face value of the check, plus the 35.00 returned check fee may be paid by a cashier’s check.
There is a $35.00 late payment fee for disputed credit card transactions that will be assessed for all disputed card transactions whereby a customer has not contacted us prior to contacting your bank. If there is an error on a transaction, you should always contact the merchant first as we can resolve the issue quickly, and without the hassle of a dispute. In addition, finance charges at the rate of 1.5% per month will be assessed on all disputed credit card transactions until payment is received in full.
We reserve the right to modify the pricing provided with or without notice. We make every effort to ensure our pricing listed in our online catalog is accurate and a pricing change would only occur in the case where an error is discovered on a product. You will be notified of the pricing change and have the opportunity to cancel your order should this occur.
By ordering your awards from our company, you agree to these terms and conditions. If you have any questions concerning these policies, please feel free to contact us.